How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there is a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, you will then see the gift appear in the shopping cart located towards the top of the right hand column. You can then either add more items, edit the items in the cart by clicking 'Edit Items' button in the shopping cart or prceed to the checkout by clicking the 'Checkout' button also located in the shopping cart.
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How do I get to the checkout?
First locate the shopping cart basket in right hand column of the online store and click the "Checkout" button, which will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in the right hand column of the online store and click the "Edit Items" button which will alow you to change gift quantities or remove gifts.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in the right hand column of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase. Each gift has the shipping cost published on the gift details page. This charge will be applied if a single gift is purchased.
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How do I know my order has been received?
Once an order is received an order confirmation email is sent to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking on the "Members - Click Here" option on the right hand side. Once you have logged in you will see a list of your current orders and the status that they are at.
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My order never arrived
Please contact us as soon as possible if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact us as soon as possible if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact us.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later. If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the right hand column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. Alternatively you can check our payment methods page which lists all the payment types that we accept.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in the right hand column of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
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Price
All prices in the store are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact us if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged you will receive an error message explaining why and the goods you ordered will not be sent.
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How do I find my product?
There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords.
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How do I contact you?
You can contact us via any of the methods specified on our Contact Us page.
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Who can purchase alcohol?
The licensing Act of 2003 which came into effect on the 24th of November 2005 specifies that is illegal for persons under the age of 18 to purchase alcohol and that it is also illegal to knowingly purchase alcohol for a person under the age of 18. We perform age verification checks against the recipient of all gifts that contain alcohol and will not deliver unless the age verification is passed. Should this be the case with an order that you place we will contact you immediately.
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Who can receive a gift containing alcohol?
The licensing Act of 2003 which came into effect on the 24th of November 2005 specifies that is illegal for persons under the age of 18 to purchase alcohol and that it is also illegal to knowingly purchase alcohol for a person under the age of 18. We perform age verification checks against the recipient of all gifts that contain alcohol and will not deliver unless the age verification is passed. Should this be the case with an order that you place we will contact you immediately.
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